National Elevator
Industry Health Benefit
Plan Participants

About Our Program

Acentra Health, formerly Kepro, is honored to have been selected as National Elevator Industry Health Benefit Plan’s Utilization, Case Management and Care Navigation vendor.

Acentra was founded by physicians from the Commonwealth of Pennsylvania Medical Society in 1985, at the request of the Centers for Medicare & Medicaid Services (CMS) to serve as the state’s Quality Improvement Organization (QIO) that monitored the quality-of-care delivery. Today we provide utilization management, case management, and/or quality oversight to more than 300 clients, including Federal, state, and local governments and commercial health plans.

Our Mission is to improve lives through healthcare quality and clinical expertise. We believe in partnering with participants, our clients, and network providers, to ensure participants have access to efficient, high quality, health care that allows for achieving desired health outcomes. With 14 offices and over 3,000 employees across the United States, Acentra Health has improved the lives of more than 77 million participants nationwide.

More information about Acentra Health can be found at: www.acentra.com.

Announcement: 

Enhanced IVR Self-Service: Case Status Access During and After Business Hours

• Caller Authentication & Case Status Inquiries – Callers can verify their identity and access real-time case updates without waiting on hold.
• Expanded Provider Access – Providers can check the real-time status of submitted requests, including approved, denied, pending, or void, regardless of submission method.
• Streamlined Support – After receiving case details, providers can choose to speak with a representative for additional assistance.